傅天雷：群眾的“家里人”

文/馬威 楊陽

人物簡介：

傅天雷，男，39 歲，中共黨員，大學學歷，曾服役于中部戰(zhàn)區(qū)，2017 年12 月從部隊轉(zhuǎn)業(yè)后參加公安工作，現(xiàn)任北京豐臺分局右安門派出所社區(qū)民警，兼任豐臺區(qū)右安門街道玉林里社區(qū)黨委副書記。參加公安工作以來，曾榮立個人二等功1 次、個人三等功1 次，榮獲“全國抗擊新冠肺炎疫情先進個人”“全國特級優(yōu)秀人民警察”“全國最美基層民警”“首都精神文明建設獎”等榮譽，當選北京市公安局2020 年“北京榜樣·最美警察”、2023 年度“北京榜樣·最美退役軍人”。

群眾信任的“家里人”

2017 年12 月，從部隊轉(zhuǎn)業(yè)的傅天雷成了豐臺分局右安門派出所的社區(qū)民警。脫去軍裝，換上警服，初來乍到的傅天雷因為跟社區(qū)居民們不熟悉，工作開展得并不順暢。如何突破瓶頸？思量一二，他給自己提出了“四個最短”要求——最短時間熟悉社區(qū)、最短時間讓群眾熟悉自己、最短時間摸清安全隱患、最短時間為解決問題“開好頭”。

目標明確了，他把自己“泡”進0.54 平方公里的轄區(qū)，開啟了瘋狂“刷存在感”模式：每棟樓門口，都貼著印有他聯(lián)系電話的宣傳海報；揣著附上自己照片的“特制”名片，碰見一位居民就遞過去一張；沒事就下社區(qū)熟悉情況，每周至少50 個小時。

很快，傅天雷成了玉林西里社區(qū)的“熟臉兒”，走在路上，跟他打招呼的人越來越多。

一天，凌晨2 點，他接到居民求助電話，了解事情原委后，立馬行動，跑前跑后，僅用2 小時就解決了居民樓上暖氣跑水問題。有一位老人因為孤單，經(jīng)常愛打12345市民熱線。傅天雷知道后，一有時間就去找老人聊天。他曾用6 天時間做一戶居民的家庭調(diào)解，前幾次矛盾雙方都拒絕調(diào)解，但他憑著耐心和韌勁，最終成功解決矛盾。

漸漸地，居民們但凡遇到困難，第一個想到的人總會是“傅警官”。這些改變，讓傅天雷打心眼里覺得，自己的努力和付出“值了”。群眾正在接受和信任自己，“只有時刻把群眾放在心上，大家有事才會想到找你”。

有人說，瑣碎是湮滅熱情的研磨器。但從警以來，傅天雷卻始終樂此不疲地“主動攬麻煩”，風險隱患、家長里短，都是他認真對待的課題。傅天雷聚焦群眾身邊的“小案件、小糾紛、小事情”，著力提升人民群眾的獲得感、幸福感、安全感?！岸道镅b著小本本，急難愁盼清楚記”“聊天主動又熱情，拉近距離不陌生”……傅天雷根據(jù)6 年基層工作創(chuàng)作了“七字”順口溜，總結(jié)出了“矛盾糾紛排查化解七步工作法”“調(diào)解工作五步法”。這是他對社區(qū)工作真心真情的付出，也是踐行新時代楓橋經(jīng)驗的生動寫照。居民每一句感謝的話語、每一次的微笑點頭、每一次的揮手再見，都讓他心情愉悅，內(nèi)心充實。他只想離居民近些，離居民的心再近些。

社區(qū)治理的“帶頭人”

玉林里社區(qū)是個典型的老舊小區(qū)，人口密度大、老舊高層多、基礎設施不健全，硬件安防設施也不完備，一度出現(xiàn)盜竊非機動車案件多發(fā)的情況。傅天雷主動與社區(qū)對接匯報，積極推動社區(qū)向街道提出需求申請，經(jīng)過多方努力，社區(qū)加大物防、技防設施投入，防范能力大幅提升，社區(qū)治安環(huán)境明顯改善。

社區(qū)硬件設施建成后，傅天雷又開始著手軟件建設。他帶領社區(qū)干部通過上門走訪、張貼宣傳材料等方式，建立了社區(qū)居民“反詐微信群”。只要居民在群中反映問題，無論大小，他都會及時接收、積極協(xié)調(diào)、盡快答復。在傅天雷的組織協(xié)調(diào)下，社區(qū)干部、物業(yè)負責人、垃圾分類和負責接訴即辦的工作人員積極入群，居民反映的很多訴求都快速得到了解決。時間長了，“反詐微信群”就成了“愛民解困群”，在化解矛盾糾紛、保護社區(qū)安全方面立下了汗馬功勞。

一天晚上，傅天雷在翻看微信時，發(fā)現(xiàn)居民反映59號樓15 層電箱有打火情況?？吹竭@一信息后，他立即在微信群中回復居民，隨后一邊聯(lián)系相關(guān)部門，一邊抓起警服趕去現(xiàn)場。當他到達現(xiàn)場后，電箱還在冒火花。他果斷拉掉電閘，安慰樓層居民，打電話催促物業(yè)電工盡快到現(xiàn)場處置。幾分鐘后，維修師傅們到了，傅天雷懸著的心也放了下來。那位在微信群中反映情況的居民也在現(xiàn)場，她說：“沒想到你們來得這么快，我剛剛問了旁邊鄰居，他們都不知道哪里能聯(lián)系到電工師傅，我正發(fā)愁呢，您就在群中回復我了?！睘榱舜_保類似危險情況不再發(fā)生，傅天雷把現(xiàn)場交給電工師傅們后，巡視每一樓層，18 個電箱逐個檢查了一遍。在確保安全后，他在微信群中給居民留言，請大家踏實休息。

“社區(qū)工作不是一蹴而就的，問題也不可能一下子都解決，但需要有變化和進步?！惫ぷ? 年，傅天雷的熱情依然，為了心中理想的“平安社區(qū)”一路向前。他在心里畫下好多“藍圖”——解決停車難問題、改善社區(qū)設施等等?！拔蚁嘈胚@里居民的生活會越來越好，我還可以做得更好?！?/p>

走訪社區(qū)老人，做群眾信任的“家里人”

“微光行動”的發(fā)起人

在社區(qū)工作的幾年，傅天雷發(fā)現(xiàn)要想讓社區(qū)整體水平再上一個臺階，就得讓更多的人發(fā)揮主人翁作用，參與社區(qū)共治。2020 年，他依托社區(qū)倡導發(fā)起了“微光行動”志愿服務，匯聚社會各界愛心希望，傳遞黨和政府的溫暖。在他的動員下，佑安醫(yī)院、北京考古遺址博物館、首都醫(yī)科大學國際學院等多家企事業(yè)單位加入進來。截至目前，已有200 多名志愿者參與到“微光行動”中，有14 家單位成了志愿服務的成員單位，團隊還建立了“安全宣傳、便民志愿、紅色紐帶、文化傳承、環(huán)境美化、關(guān)愛幫扶、健康守護”七個小分隊。志愿者里還有來自20 多個國家的50 多名國際留學生。

向群眾宣傳反詐知識

倡導發(fā)起了“微光行動”志愿服務

不啻微光，匯聚成陽。團隊里的每一名成員，都在用自己的微薄之力服務居民、奉獻社會。右安門街道開陽里第三社區(qū)服務站站長劉占香說：“天雷警官是我們微光行動的領頭人，帶領我們匯聚光芒，回饋社會?！蔽⒐鈭F隊成立以來，走訪慰問殘疾人、鰥寡孤獨家庭80 多戶，先后組織開展了春節(jié)系列慰問、迎新春聯(lián)歡會、志愿巡河護河等活動。如今的微光團隊已成為右安門地區(qū)一道靚麗的風景，成為北京市志愿組織中的一員。社區(qū)居民羅英彬說：“我是右安人，我愛右安門，我們要為自己的家園、為這個社會做點貢獻?！痹诟堤炖椎姆e極推動下，社區(qū)已開始籌劃“最美玉林里居民”評選活動，充分調(diào)動廣大居民的主人翁意識，讓美好的道德情操在社區(qū)蔚然成風。

可以用“熱愛、用心、共情、思考”八個字對傅天雷的工作進行概括。他熱愛自己的職業(yè)，用心經(jīng)營著社區(qū)管理，遇到問題時，總是站在群眾角度，為群眾著想。他善于思考，不斷總結(jié)經(jīng)驗查找不足，所以才有了玉林里社區(qū)今天的變化。這變化表現(xiàn)在由“聞怨即解”到“聞愿即解”的轉(zhuǎn)變?！霸埂焙汀霸浮彪m只是一字之差，包涵的意義卻大有不同，雖然實質(zhì)都是為人民服務，但“愿”是為民服務的升華，是工作更加主動的表現(xiàn)。傅天雷回憶在部隊的時候，就常說要“愛兵如子”，現(xiàn)在他成為社區(qū)民警，更是把群眾當親人。365 天，他都在社區(qū)這一畝三分地里忙碌著、耕耘著、奉獻著，以對群眾的深厚情感，構(gòu)筑起北京公安愛民奉獻的日日夜夜、一年四季。

（責任編輯：張敏嬌）

Profile:

Fu Tianlei was born in 1984.He holds a Bachelor's degree and is a member of the Communist Party of China.He did his military service in the Central Theater Command.Fu was discharged from the army and joined the police force in December 2017,and now serves as a community police officer at Youanmen Police Station under the Fengtai Branch of the Beijing Municipal Public Security Bureau.He is deputy secretary of the party committee of Yulinli Community,Youanmen Subdistrict,Fengtai District.Since joining the police force,he has been honored with medals of merit twice and the titles of ＂National Exemplary Individual in Fighting COVID-19＂＂National Excellent Police Officer＂＂Most Beautiful Grassroots Police Officer＂,and ＂Beijing Spiritual Civilization Constructor＂.In 2020 and 2023,he won the honors of ＂Most Beautiful Police Officer＂ and the ＂Most Beautiful Retired Army Officer＂ in Beijing,respectively.

An Officer Trusted by Residents

In December 2017,retired army officer Fu Tianlei became a community police officer at Youanmen Police Station under the Fengtai Branch of the Beijing Municipal Public Security Bureau.However,Fu's career transition from military attire to police uniform was challenging,partly due to his unfamiliarity with the community residents he now served.All day long,he mulled how to overcome this problem.In the end,he formulated four goals to achieve as quick as possible:acquaint himself with the community,make himself a familiar face to residents,figure out potential safety risks,and prepare himself for problem-solving.

Fu immediately immersed himself in the compact community under his jurisdiction,making as much presence as possible.He hung up posters with his contact information on the doorways of all the buildings;he distributed his business card to every resident he met;and he made a conscious effort to tour the community for at least 50 hours a week to familiarize himself with the community.

It did not take much time for Fu to become a wellknown figure in the Yulinli Community.Increasing numbers of residents began greeting him warmly on the streets.

In the early hours of one morning,a resident phoned Fu for help with a water leak from the heating system that was flooding his apartment.Fu immediately rushed to the resident's apartment.After two hours' work,he managed to fix the issue and stop the leaking water.

Upon learning that an elderly resident often called the ＂12345＂,a government service hotline,out of loneliness,Fu frequently dropped in on the elderly man for a chat.Fu got wind of a long-running family dispute in the community,and tried to solve the issue,but to no avail on his first few attempts.His patience and determination did not pay off until the sixth day of his mediation.

Gradually,residents came to believe that no matter what difficulties they encountered,Officer Fu could be counted on to help them.In turn,Fu felt reassured that his previous efforts were worthwhile.＂They prefer to turn to you for help only if you sincerely keep them in heart and mind,＂ he says.

Trivialities are believed to wear out one's passion.But not for Fu.He has always volunteered to ＂face troubles＂ since day one of his police career.From safety risks to family feuds,nothing is too trivial for Fu.He devotes himself to making residents feel satisfied and secure by taking on all of their minor cases,quarrels,etc..Six years into his police career,Fu has come up with a number of techniques to work at the grassroots level and strategies to settle conflicts.For example,he keeps a notebook in his pocket and records every emergency,worry and expectation of every resident;he always strikes up a warm conversation with residents to cement ties with them.This attitude comes from his dedication to community services and reflects his commitment to the ＂Fengqiao Experience＂ in the new era -a benchmark for public service developed by the Anhui provincial government for grassroots social governance based on people's livelihood.Each expression of thanks,each greeting with a smile or nod,and every farewell from residents gives Fu a feeling of fulfillment.It seemed that Fu could never be too close to the residents.

A Leader of Community Governance

Shabby and old-fashioned,the Yulinli Community is densely populated,with inadequate infrastructure and security facilities.It was fraught with theft of bicycles and motorbikes.To improve the security situation,Fu vigorously assisted the community in applying for physical and technical support from higher-level authorities.As a result of coordinated efforts across multiple areas,the security situation in the community has improved significantly.

With better security infrastructure in place,Fu shifted his attention to enhancing residents' security awareness.To that end,he invited community service workers to pay visits to every household and posted publicity materials.Fu also established an anti-fraud group chat on the messaging app WeChat.This group chat serves as more than a platform for anti-fraud campaigns.It has become a place where residents can report any concerns they have,to which Fu always responds timely and sets about resolving their issues in the most efficient way.To better meet residents' expectations,Fu also invited other parties to join the chat,such as community service workers,property managers,garbage sorting workers,and complaintshandling personnel.Over time,this group chat has played a pivotal role in settling disputes and ensuring the security of the community.

One evening,a resident reported in the group chat that the power box on the 15th floor of Building 59 was sparking.Fu immediately replied to the resident and rushed to the scene while calling the relevant authorities.When he saw the sparks himself,Fu quickly switched off the main power supply,reassured the concerned residents,and called for electricians .A few minutes later,some electricians arrived,much to Fu's relief.＂I had not expected you to come over so quickly.I asked my neighbors to help,but none of them knew how to get in touch with an electrician.Your quick reply in the group chat was a great relief,＂ exclaimed the resident who reported the problem.To prevent similar incidents,Fu inspected each of the 18 electrical boxes in different floors of the building.Once all safety hazards were ruled out,Fu left a message in the group chat to reassure all the residents.

＂You can't make it in a single go.So,you should never stop improving yourself,＂ says Fu.Six years have passed,but his passion for making the community a safer place remains.He has drawn up many plans in his mind -making it easier for residents to park their cars and improving community infrastructure,for example.＂I am convinced that people's lives are going to get better and better.There is much room for improvement,＂ he continues.

An Initiator of the ＂We Light＂ Initiative

Throughout his years as a community officer,Fu has realized that the key to building a better community is to invite more community members to play an active role in shared governance.In 2020,Fu launched the community-based We Light Initiative,which pools aid and support from all walks of life to make all residents feel cared for by government agencies.Inspired by Fu,multiple enterprises and public institutions,including Beijing Youan Hospital,the Beijing Archaeological Museum and the International School of Capital Medical University,joined the initiative.To date,the We Light Initiative has attracted more than 200 volunteers,including more than 50 international students from over 20 countries,as well as 14 institutional members.In addition,seven task forces have been formed to perform different duties -enhancing safety awareness,providing convenient services,cementing emotional ties with Red Culture,facilitating cultural heritage,creating a better environment,caring for vulnerable groups,and offering healthcare support.

Tiny sparks of light will form a bright sun.Every member of the initiative does their bit to make the community a better place.＂Officer Fu is the leader of the We Light Initiative.He has been inspiring us to pool all our efforts and make every possible contribution to society,＂ says Liu Zhanxiang,head of the third service station at Kaiyangli Community,Youanmen Subdistrict.Since its inception,the We Light Initiative team has visited and helped more than 80 households with disabled residents or with people living alone.The team has also launched a variety of meaningful activities like sending Spring Festival greetings,holding the Spring Festival celebration party,and patrolling the nearby river.Today,the team has become a unique sight in Youanmen Subdistrict and a part of the volunteer network in Beijing.＂I was born here,and I love Youanmen,so I should make my own contribution to this community and the whole of society,＂ says Luo Yingbin,a resident here.Now,under the leadership of Fu,the community is preparing to launch a contest called ＂The Resident of Yulinli Community＂,which will strengthen the sense of ownership and further improve their spirit.

Fu's commitment to community governance can be summarized in four words:passionate,wholehearted,empathetic,thoughtful.He is a passionate community police officer who serves the community wholeheartedly.He always puts himself in residents' shoes to help them address their concerns.A quick thinker,he constantly draws lessons from his daily work and reflects on where he could have done better.His efforts have been rewarded through tangible changes to Yulinli Community.His focus has shifted from handling residents' complaints to helping them fulfill their goals.This simple shift marks a significant improvement -serving the people is less reactive but more proactive.While in the military,Fu repeatedly stressed care for fellow soldiers.Now,as a community police officer,he sees all residents as his family members.Every day,year in and year out,Fu demonstrates his unwavering devotion to this small yet significant community and his deep affection for people living here.Just as all the other police officers in Beijing do.