大阪：關西的味道

大阪：關西的味道

Host: Quan Sibin, Vice General Manager of China Southern Airlines Japan Branch & Osaka Off i ce

Experience abroad:15 years

MUST-SEE OSAKA ATTRACTIONS IN HIS EYES

A. Tourist sites and experiences:Experience the culture in Kansai, visit the Osaka Castle, and shop in Osaka conveniently and affordably

B. Best seasons: enjoy Cherry blossom appreciation in mid April. Culture tours launched by foreign consulates in November

C. One sentence to summarise what the people from Osaka know about Guangzhou:Similar to Japan's belief that great Japanese food is found in Osaka, the best Chinese cuisine can be found in Guangzhou.

主持人： 全思斌 南航駐日本國副總經(jīng)理兼大阪辦事處總經(jīng)理

駐外經(jīng)驗： 15年

他眼中不可錯過的大阪風情

A.景點及特別體驗：各種美食，關西的風土人情，古老的大阪城，方便又實惠的購物體驗

B.最佳旅游季節(jié)及重大活動:4月中旬可以在照前公園賞櫻，每年11月會有領事館組織的各國文化巡游

C.大阪人對廣州的認識（一句話）：日本有“食在大阪”，中國有“食在廣州”。

Q1: What special attention should be paid when serving Japanese passengers?

Quan: Most importantly, be detailed-oriented and keep smiling. In Japan, the service industry is extremely advanced, which raises the bar for us in terms of our quality of service and professionalism. It is also important to provide services in the local language. There's a crew of Japanese fl ight attendants, and China Southern's service hotline “95539” can also provide Japanese language services.

Q2: How does China Southern stand out among all other airlines in Osaka?

Quan: China Southern has strategically placed services between Osaka and 11 cities in China, together with many other fl ying points. Passengers can fl y to the south, north, central, northwest and southeast of China. Osaka Kansai Airport is provides more schedule availability than even Tokyo.

Q3: Do you have any suggestions or reminders for passengers who are flying to Japanese airports for the first time?

Quan: Airports in Japan are scientif i cally designed with clearly-stated signs, eff i cient procedures, and well equipped with all kinds of facilities. Signsand radio services are provided in four different languages, Chinese, Japanese, Korean, and English. Travellers are advised to listen closely to the radio or read the signs carefully.

Q4: What are the other ways of getting around Osaka and other cities in Japan?

A: Public transport is highly developed and eff i cient . Travellers can select among plane, Shinkansen, JR, and tourist buses to get around. There's also a way of transport very popular among young travellers, the Night Bus, which allows visitors to save time and money by departing during the evening and arriving in the morning.

FIGURES AND RANKING

數(shù)字和排名

2.8 million

Number of Japanese travellers who visited China in 2015

Shanghai, Beijing, and Guangzhou.

Top 3 Chinese destinations of Japanese travellers

Tokyo, Osaka, Kyoto and Nara.

Most popular Japan tourist destinations

（Data provided by Japan Tourism Statistics Bureau）

Q1：服務日本客人有什么特別需要注意的地方？

全：最主要的要求是細心和微笑。日本是個本身服務水平非常高的國家，因而他們對服務的要求、專業(yè)的需求也會更高。另外，能提供當?shù)卣Z言的服務也非常重要。我們有日籍空姐，95539客戶服務中心也專門開通了日語服務。

Q2：相比其他公司，南航在大阪有哪些優(yōu)勢？

全：從大阪出發(fā)的航班，可以飛達11個中國城市，覆蓋面最廣，航點分布最廣，中國的南部、北部、中部、西北、東南都可以抵達。這也跟大阪開放的關西機場有關，相對于東京來說，它提供的時刻資源更豐富。

Q3: 對于第一次航空出行到達日本機場的游客，有什么建議和提醒？

全：日本的機場設施齊全，指示清晰，流程科學，使用非常簡單。每個設施、步驟基本都有中、日、韓、英四種語言標識或者廣播，旅客留意聽廣播或者看清楚指示牌就可以了。

Q4： 從大阪，旅客要去日本其他城市，有哪些便捷的方式？

全：日本國內(nèi)的公共交通非常方便，可以選擇飛機、新干線、JR線、旅游大巴等。在年輕人當中，還流行一種夜間巴士，可以晚上出發(fā)，白天到達，省時間，也省住宿費用。

China Southern Airlines Osaka Off i ce

南航在大阪

1. Time of Establishment成立時間:August,1995

2. Contact Info聯(lián)系方式：06-6448-6655

3. Airport Info：Counter H, departure hall, 4/F, Kansai Airport

4. Type of aircraft：A321/A320/A319/B738

Flight Information(Local Time)：

In addition, there are 10 more flight routes from Osaka to Shanghai, Dalian, Shenyang, Sanya 、Xiamen、Guiyang、Changsha、Fuzhou, Zhengzhou and Changchun. For details, please see www.csair.com

OSAKA: WARMTH IN KANSAI

Text by Brooke&Wang Dan TranslText by Yan Junling&Wangdan
Translation by Zheng Ying Photos by CFPation by Zheng Ying Photos by CFP